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 Guerrilla Marketing Coaching Blog 
Thursday, 04 August 2011

Studies report that 15% of customers switched to another company because of problems with quality; 15% leave because of price; and 70% leave because they didn’t like how they were treated. Although you certainly must deal with quality issue, you can never be successful playing the price war. Your biggest and best opportunity to keep customers is in the human side of business…how you and your employees treat your customers.

Dale Richardson   
Certified Guerrilla Marketing Coach  
www.1guerrillamarketingcoach.com   

POSTED BY: Certified Guerrilla Marketing Coach AT 09:24 am   |  Permalink   |  E-mail this

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